Purpose of the position:
Handle SCMP individual subscriptions in Hong Kong and overseas markets to achieve individual subscription sales targets. Close new sales, retain and grow existing individual accounts, and cross-sell with other SCMP business units. Provide professional and best-in-class customer services to individual subscribers.
In this role, you will:
- Retain and expand individual subscriptions in Hong Kong and overseas markets to achieve aggressive renewal revenue target.
- Ensure customer excellence and maintain strong relationships with individual subscribers to reduce churn rate.
- Follow up sales leads, maintain high conversion rate and achieve sales target of individual subscriptions.
- Manage sales activities including emails, calls, onboarding arrangement and ongoing customer engagement.
- Input order data accurately and timely.
- Keep customer records updated and timely.
- Keep track with customer needs and requirements and thus, provide input to product, content, and marketing teams to improve future product offerings.
Skills and Experience that will lead to success:
- BA/BS degree or higher
- 2+ years of experience working in a digital or retail sales role
- Experience in business intelligence or subscription business is definitely an asset
- Strong sales technique, communication and presentation skills, and interpersonal skills
- Experience in working independently and delivering sales targets
- Bilingual - English and Cantonese is a must
- Good knowledge of Salesforce and Excel is a plus
Work location will be at Causeway Bay office.
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